JOJO
Menu
Upgrade to Gold

Privacy Policy


ACCEPTANCE OF TERMS

BY ACCESSING, BROWSING, REGISTERING ON, OR OTHERWISE USING THE JOJO WEBSITE, APPLICATION, OR ANY OF ITS ASSOCIATED PLATFORMS (COLLECTIVELY, THE "PLATFORM"), YOU UNCONDITIONALLY, IRREVOCABLY, AND WITHOUT LIMITATION ACCEPT AND AGREE TO BE LEGALLY BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY ("POLICY"). IF YOU DO NOT AGREE TO ANY PROVISION OF THIS POLICY, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE PLATFORM AND CANCEL ANY ACTIVE SUBSCRIPTION.

By completing the registration process or by continuing to use the Platform after any amendment to this Policy, you expressly provide your informed and voluntary consent to the collection, storage, processing, use, disclosure, and cross-border transfer of your Personal Information as described herein. This Policy is to be read in conjunction with the Terms of Use and all other applicable policies published on the Platform.


DEFINITIONS

For the purposes of this Policy, the following terms shall have the meanings ascribed to them below:

"Applicable Law" means all applicable laws, statutes, regulations, rules, orders, and guidelines in force in India, including the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (as and when notified and in force), and any other data protection and privacy legislation applicable to the processing of Personal Information.

"Platform" means the website located at www.jojoapp.in and any associated mobile applications, smart TV applications, or other digital interfaces through which the Services are accessed, collectively referred to as the "Website" or "Application.”

"User", "You", "Your" means any natural or legal person who accesses, browses, registers on, purchases, subscribes to, or otherwise uses the Platform or the Services.

"Customer" or "Listener" means a User who has created a verified account on the Platform and has availed or intends to avail the Services.

"Services" means the interactive video-on-demand and content streaming service provided by JOJO and/or its variants to Users, including all features, functionalities, applications, user interfaces, software, and associated websites or web pages, accessed via any device including computers, mobile phones, tablets, or Smart TVs.

"Personal Information" or "Personal Data" means any information that identifies or can reasonably be used to identify an individual, whether directly or indirectly, including but not limited to name, email address, phone number, device identifiers, IP address, location data, and usage data. For the purposes of this Policy, the terms “Personal Information” and “Personal Data” shall be used interchangeably.

"Sensitive Personal Data or Information (SPDI)" shall have the meaning ascribed to it under Applicable Law and shall include, without limitation, passwords, financial information, health information, biometric data, and any other category specified under Applicable Law.

"Service Provider" or "Third-Party Processor" means any third-party vendor, contractor, or sub-processor engaged by the Company, including its Affiliates, for the purposes of facilitating, supporting, or enabling the provision of Services, including but not limited to payment processing, analytics, authentication, cloud storage, hosting, marketing, and customer support.

"Affiliates" or "Support Affiliates" means, with respect to any entity, any other entity controlling, controlled by, or under common control with such entity, including direct or indirect subsidiaries, holding companies, group companies, and any direct or indirect subsidiaries of such holding company.

"Cookies" means small data files placed by a web browser on a user's device that store information about the user's preferences and browsing activity.

"We", "Us", "Our", or "Company" means JOJO LIMITED (formerly known as Madhuveer Com 18 Network Limited), being the owner and operator of the Platform, accessible at www.jojoapp.in.


INFORMATION WE COLLECT

Information You Provide Directly

When you register, subscribe, or use the Platform, you may provide the following categories of Personal Information:

  • Identity Information: Full name, email address, mobile phone number, age/date of birth, gender, and language preference.
  • Authentication Data: One-Time Passwords (OTPs), social login tokens (including Google, Facebook, and Apple sign-in credentials used solely for authentication and account recovery purposes).
  • Demographic Information: Gender, language preference, country and city of residence, used for content localisation and personalisation.
  • Communication Data: Preferences, feedback, inquiries, and any information you voluntarily provide when interacting with us through text messages, email, or customer support channels.

Information Collected Automatically

When you interact with the Platform, we automatically collect the following technical and behavioural data:

  • Device Information: IP address, device type (mobile, Smart TV, desktop), operating system version, browser type and version, device identifiers (IDFA/AAID), and app version.
  • Playback and Engagement Events: Video start, pause, resume, stop, seek (forward/backwards), total watch time, search queries, add-to-watchlist actions, likes/dislikes, and content sharing events.
  • Monetisation Events: Plan views, upgrade clicks, subscription renewals, subscription cancellations, and related in-app purchase interactions.
  • System and Quality Events: Buffer ratios, bitrate drops, application crashes, page load times, and other technical diagnostics used for service optimisation.
  • Location Data: Country and city-level location data derived from IP address and/or device-level permissions collected at the time of initial account registration and first sign-in, used for content localisation and enforcement of geo-restricted content delivery.
  • Clickstream Data: Page views, navigation paths, session durations, and referral URLs.

Information Collected via Text Messaging

When you opt in to our SMS or text messaging programme, we collect your mobile phone number and any information you voluntarily provide during text-based interactions, including preferences, feedback, or inquiries. This information is used solely to:

  • Deliver information, OTPs, or promotional content you have requested.
  • Provide customer service and respond to your inquiries.
  • Comply with legal obligations and protect our legal rights.

You may opt out of our text messaging programme at any time by replying "STOP" to any of our messages. Upon receipt of such opt-out request, your mobile number will be promptly removed from our active messaging list, subject to applicable legal retention obligations.


PURPOSE AND LEGAL BASIS FOR PROCESSING

We process your Personal Information on the following legal bases under Applicable Law:

Contractual Necessity: To create and maintain your account, process subscriptions, authenticate access, and deliver the Services you have requested.

  • Consent: For the processing of Sensitive Personal Data or Information, precise device-level location data (where applicable), SMS and marketing communications, and optional personalisation features that are not essential to the provision of the Services. You may withdraw consent at any time, subject to the limitations described in this Policy.
  • Legitimate Interests: To analyse user behaviour, detect fraud, ensure platform security, enforce our Terms of Use, and improve the performance and functionality of the Platform, provided such interests are not overridden by your fundamental rights and freedoms.
  • Legal Compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from governmental or judicial authorities, and protect our legal rights and interests.
  • The specific purposes for which we process your Personal Information include, but are not limited to:
  • Account creation, verification, and authentication.
  • Delivery of the Services, including video streaming, personalised recommendations, and user interface customisation.
  • Processing and managing subscriptions, billing, and payment-related communications.
  • Sending OTPs via SMS and call-to-speech for secure authentication.
  • Providing customer support and responding to complaints or inquiries.
  • Sending transactional notifications, service updates, and promotional communications where you have consented or where permitted by Applicable Law.
  • Conducting analytics and research to improve the Platform's features, security, design, and content offering.
  • Detecting, preventing, and investigating fraudulent activity, security breaches, and violations of our Terms of Use.
  • Complying with legal obligations and assisting lawful governmental or judicial investigations.


THIRD-PARTY SERVICES AND DATA PROCESSORS

We engage various categories of third-party service providers who may receive, process, or store your Personal Information solely for the purposes described in this Policy and subject to strict confidentiality, data protection, and processing obligations:

Analytics and Telemetry

We utilise third-party analytics and telemetry service providers to process information such as clickstream data, page views, user identifiers, and engagement events. This information is used exclusively for improving platform performance, enhancing user experience, and optimising content strategy. 

Authentication Services

Third-party service providers facilitate authentication mechanisms, including delivery of one-time passwords (OTP) and related credentials. These providers may process your mobile number or email address strictly for the purpose of authentication and account verification.

Marketing and Advertising

Subject to your consent where required, we may share limited data such as device identifiers, installation source data, and user engagement metrics with third-party marketing and advertising service providers for the purpose of targeted advertising, analytics, and campaign performance measurement.

Customer Support

Customer support services may be facilitated through third-party communication platforms, which may process information such as your email address, communication history, and limited technical metadata for the purpose of resolving support queries and improving service quality.

We do not sell, rent, lease, or trade your Personal Information to any third party for their independent commercial use. Any sharing of Personal Information with third-party service providers, if undertaken, shall be governed by binding contractual obligations requiring such providers to maintain confidentiality and implement appropriate technical and organisational security measures in accordance with applicable law.


PAYMENT PROCESSING AND FINANCIAL DATA

We facilitate payments through the following authorised payment gateways: Razorpay, PayU, Apple In-App Purchases, and Google Play In-App Purchases.

We do not at any point collect, access, store, or process your full credit or debit card number, CVV/CVC code, or card expiry date during the payment process. All such financial credentials are entered directly on the secure interface of the respective payment gateway and are never transmitted to or stored by us.

We receive only the following tokenised payment metadata from payment gateways:

  • Transaction ID: A unique reference identifier for the payment transaction.
  • Payment Status: Success, Failed, Pending, or Refunded.
  • User Contact Information: Mobile number or email address associated with the transaction.
  • Last 4 Digits of Card: Displayed solely for user reference on the Billing page.
  • Card Brand and Type: Visa, Mastercard, Credit, or Debit, for display and notification purposes.
  • Card Expiry Date: Used solely to send advance notifications regarding card expiration.
  • Subscription Metadata: Renewal date and next billing date for subscription management purposes.

We shall not be responsible for the collection, storage, or security practices of payment gateway platforms. You are advised to review the privacy policies of the respective payment processors before initiating any transaction.

The Company shall not be liable for any payment failure, unauthorised transaction, delay, or processing error attributable to any payment gateway provider, banking partner, or third-party payment system.


CALL-TO-SPEECH AND OTP DELIVERY

Our Platform requires permission to use the Call-to-Speech feature for delivering One-Time Passwords (OTPs) during the authentication process. This feature provides an alternative and accessible method of receiving OTPs, supplementing traditional SMS delivery. By enabling this feature, you explicitly consent to our use of Call-to-Speech technology for OTP delivery in accordance with this Policy. Your consent to this feature is voluntary, and you may opt out by disabling the relevant permissions in your device settings, provided that such disablement may affect your ability to authenticate and access the Platform.


COOKIES AND TRACKING TECHNOLOGIES

We use Cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the Platform, personalise your experience, and serve relevant content and advertisements. Cookies placed by us may be used for the following purposes:

  • Session Management: To maintain your login state and preferences across browsing sessions.
  • Analytics: To identify which pages and features are most frequently used and to analyse traffic patterns and user behaviour in aggregate.
  • Personalisation: To remember your content preferences, language settings, and viewing history.
  • Advertising: To associate your browsing activity with advertising identifiers for the delivery of relevant advertisements, subject to your consent where required by Applicable Law.

Most web browsers are configured by default to accept Cookies. You may configure your browser to refuse all or some Cookies, or to alert you when Cookies are placed. However, disabling Cookies may impair certain features and functionalities of the Platform. Third-party advertisers whose advertisements appear on the Platform may independently place Cookies on your browser. We do not control, and are not responsible for, the Cookie practices or privacy policies of such third-party advertisers. You are advised to review their respective privacy policies.


LOCATION DATA

We collect and process limited location data at the time of your initial account registration and first sign-in to the Platform, including country and city-level information derived from your IP address and/or device-level location permissions where explicitly granted by you. Such an one-time collection of location data is undertaken solely for the following purposes:

  • Delivering geographically relevant content, including region-specific programming and localised user interface elements;
  • Enforcing geo-restricted content rights and licensing obligations applicable at the time of account creation;
  • Generating aggregated and anonymised insights regarding regional user distribution.

The Platform follows a single sign-in architecture and does not continuously track, monitor, or collect your real-time or background location data after the initial registration event. Any precise device-level location data, if collected at the time of first sign-in, is processed strictly on the basis of your explicit consent.

You may decline or withdraw such consent at any time through your device settings; however, this shall not affect the lawfulness of processing undertaken at the time of initial collection based on your consent.


Content Access and Intellectual Property Restrictions

The Platform is a closed content distribution service and does not permit Users to upload, publish, transmit, or otherwise make available any content on the Platform. All content made available on the Platform, including but not limited to audio, video, text, graphics, and other materials, is either owned by or licensed to the Company and is protected under applicable intellectual property laws. You agree that you shall not:

  • copy, reproduce, distribute, modify, publicly perform, communicate to the public, or otherwise exploit any content available on the Platform, except as expressly permitted under the Terms of Use;
  • download, record, capture, stream-rip, or otherwise extract content through any unauthorised means;
  • circumvent, disable, or interfere with any digital rights management (DRM), encryption, or security features implemented by the Platform; or
  • use the Platform or its content in any manner that infringes the intellectual property rights or other rights of the Company or any third party.

The Company adopts a zero-tolerance approach towards piracy, unauthorised distribution, and infringement of intellectual property rights, and reserves the right to take appropriate legal action, including civil and criminal remedies, against any person found to be in violation of this clause.


RESTRICTION ON USE BY MINORS

The Platform and the Services are not intended for use by individuals under the age of eighteen (18) years. We do not knowingly collect, process, or retain Personal Information from persons below the age of eighteen (18) years. If we become aware or are notified that Personal Information of a minor has been collected without verifiable parental or guardian consent, we shall take immediate steps to permanently delete such information from our systems. If you believe that we may have inadvertently collected Personal Information from a minor, please notify us immediately at connect@appjojo.in.


DISCLOSURE AND SHARING OF PERSONAL INFORMATION

We do not sell, trade, rent, or lease your Personal Information to any third party for commercial gain. We may disclose your Personal Information only in the following strictly limited circumstances:

  • Service Providers and Processors: To authorised Service Providers who process Personal Information on our behalf, subject to binding data processing agreements, solely for the purposes described in this Policy.
  • Affiliates: To our Affiliates and group companies for internal operational purposes, where such entities are bound by equivalent data protection obligations.
  • Legal and Regulatory Compliance: Where disclosure is required by Applicable Law, a binding court order, or a lawful directive from a competent governmental, regulatory, or judicial authority in India. In such cases, we shall, to the extent permitted by law, notify you of any such requirement unless prohibited from doing so by Applicable Law.
  • Protection of Rights: Where disclosure is reasonably necessary to protect the legal rights, property, or safety of the Company, its Users, or the public, or to prevent, detect, or investigate fraud, security breaches, or violations of our Terms of Use.
  • Business Transfers: In the event of a merger, acquisition, restructuring, sale of business assets, or insolvency proceeding, your Personal Information may be transferred to a successor entity, subject to the successor entity's commitment to honour the terms of this Policy or provide equivalent protections.
  • Aggregate and Anonymised Data: We may share aggregated, de-identified statistical data relating to user behaviour, traffic patterns, and related Platform metrics with third-party vendors, research partners, or industry bodies, provided such data cannot reasonably be used to identify any individual User.


DATA SECURITY

We implement commercially reasonable and industry-standard technical and organisational measures to safeguard your Personal Information against unauthorised access, disclosure, alteration, destruction, loss, or accidental damage. These measures include, without limitation:

  • Secure Sockets Layer (SSL) encryption for all data transmitted between your device and our servers.
  • Role-based access controls limiting server, database, and data storage access strictly to authorised personnel of Navkar Productions / JOJO LIMITED / Madhuveer com 18 network Ltd. and/or its authorised Affiliates and Service Providers.
  • Periodic security assessments, system back-ups, and audit trail maintenance. 
  • Binding confidentiality obligations imposed on all personnel and Service Providers with access to Personal Information.

Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your Personal Information using commercially reasonable means, we cannot guarantee absolute security. Any transmission of Personal Information to our Platform is undertaken at your own risk. In the event of a data breach that is reasonably likely to result in a risk to the rights and freedoms of Users, we shall take all steps required under Applicable Law, including notifying the relevant authorities and affected Users as required.


DATA RETENTION

We retain your Personal Information for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise required or permitted under Applicable Law. Account-related Personal Information shall be retained for the duration of the User’s account and for such additional period thereafter as may be reasonably necessary to comply with Applicable Law, fulfil contractual obligations, resolve disputes, enforce the Company’s rights, prevent fraud or abuse, and maintain necessary business and financial records. In determining the appropriate retention period for each category of Personal Information, we consider the following:

  • The nature and sensitivity of the Personal Information and the potential risk of harm from unauthorised use or disclosure.
  • The purposes for which the data was collected and whether such purposes can be achieved by means of pseudonymised or aggregated data.
  • Our obligations under Applicable Law, including statutory record-keeping requirements and regulatory mandates.
  • The existence of any ongoing or potential legal proceedings, regulatory investigations, or disputes that may require the preservation of relevant data.

Upon expiration of the applicable retention period, we shall securely delete or irreversibly anonymise your Personal Information, unless further retention is required by Applicable Law or a binding judicial or regulatory order.


YOUR RIGHTS AS A DATA PRINCIPAL

Subject to Applicable Law, you have the following rights in relation to your Personal Information:

  • Right of Access: To obtain confirmation as to whether we are processing your Personal Information and, where applicable, to receive a summary of the Personal Information we hold and the processing activities undertaken.
  • Right to Correction: To request correction of any inaccurate, incomplete, or outdated Personal Information we hold about you.
  • Right to Erasure: To request the deletion or erasure of your Personal Information, subject to our obligations under Applicable Law and legitimate business requirements.
  • Right to Withdraw Consent: To withdraw your consent to any processing of Personal Information that is based on consent, at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to withdrawal.
  • Right to Data Portability: Where technically feasible and as required under Applicable Law, to receive your Personal Information in a structured, commonly used, and machine-readable format.
  • Right to Lodge Complaints: To lodge a complaint with the relevant supervisory authority or grievance officer if you believe your rights under Applicable Law have been violated.

Upon a valid request for deletion of Personal Information, the Company shall take reasonable steps to erase or anonymise such data, subject to retention requirements under Applicable Law, contractual obligations, prevention of fraud or abuse, and legitimate business purposes. Certain residual data may continue to be retained in backup systems for a limited duration in accordance with the Company’s data retention practices.

To exercise any of the above rights, please contact us at connect@appjojo.in. We will respond to all legitimate requests within the time period prescribed under Applicable Law. We reserve the right to verify your identity before processing any such request.


CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

Your Personal Information may be stored and processed on servers located outside the territory of India, including in jurisdictions that may not provide the same level of data protection as Indian law. Where such cross-border transfer of Personal Information occurs, we shall ensure that such transfer is undertaken:

  • In compliance with Applicable Law, including any requirements for standard contractual clauses, adequate safeguards, or other mechanisms prescribed under Indian law.
  • Subject to appropriate contractual, technical, and organisational safeguards to ensure that the recipient jurisdiction provides an adequate level of protection for your Personal Information.

By accessing or using the Platform, you expressly acknowledge and consent to the transfer of your Personal Information outside India in accordance with this Policy and subject to the safeguards described herein.


LINKS TO THIRD-PARTY WEBSITES

The Platform may contain hyperlinks to third-party websites, applications, and services that are operated independently of the Company. This Policy does not apply to such third-party websites, and we make no representations, warranties, or endorsements regarding their content, privacy practices, data processing activities, or security. We do not control and are not responsible for the privacy practices of any third-party website or advertiser.

You are strongly advised to review the applicable privacy policies of any third-party website before submitting Personal Information to such websites. The Company shall not be liable for any loss, damage, or harm arising from your use of or reliance on any third-party website or service.


AMENDMENTS TO THIS POLICY

We reserve the right, at our sole and absolute discretion, to modify, update, or amend the terms of this Policy at any time, including in order to comply with changes in Applicable Law, regulatory requirements, judicial directions, or our operational requirements ("Updated Policy"). The Updated Policy shall be effective immediately upon publication on the Platform unless we expressly state a different effective date.

Where amendments to this Policy materially affect your rights as a User, we shall endeavour to provide you with reasonable prior notice, which may include a notification on the Platform, an in-app alert, or a communication to your registered email address. Your continued use of the Platform or the Services following the publication of an Updated Policy shall constitute your acceptance of the Updated Policy. If you do not agree to the Updated Policy, you must immediately discontinue use of the Platform and cancel any active subscription.


DISCLAIMER

The content made available on the Platform is provided for informational and entertainment purposes only. The Company makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, availability, or suitability of any content made available on the Platform. The Company expressly disclaims all liability for any loss, damage, or adverse consequence arising from the use of, or reliance upon, such content.

The availability, quality, and performance of the Services, including streaming content, may vary based on factors such as device compatibility, internet connectivity, network conditions, and system performance. The Company does not guarantee uninterrupted, error-free, or continuous access to the Platform and shall not be liable for any interruption, delay, buffering, or degradation in service quality arising from factors beyond its reasonable control.


GOVERNING LAW AND JURISDICTION

This Policy, and any dispute, controversy, or claim arising out of or in connection with it, or its subject matter, shall be governed exclusively by, and construed in accordance with, the laws of India, without regard to conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India, for the resolution of any dispute arising under or in connection with this Policy.


GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Organisation: JOJO LIMITED (formerly known as Madhuveer Com 18 Network Limited)

Email:grievance@appjojo.in 

Website: www.jojoapp.in

Any grievances or complaints relating to the processing of your Personal Information must be submitted to the Grievance Officer in writing. We shall endeavour to acknowledge receipt of your grievance within forty-eight (48) hours and resolve the grievance within one (1) month of receipt, or within such other period as may be prescribed under Applicable Law.

For matters relating to data protection, privacy concerns, or escalation of unresolved grievances, you may also contact the Company at the above details, and such requests shall be addressed in accordance with Applicable Law.


ENTIRE AGREEMENT AND SEVERABILITY

This Policy, read together with the Website Terms of Use and all other applicable policies published on the Platform, constitutes the entire understanding and agreement between you and the Company with respect to the subject matter hereof, and supersedes all prior understandings, representations, and agreements relating thereto, whether oral or written. This Policy may not be amended orally or by conduct.

If any provision of this Policy is determined by a court of competent jurisdiction to be invalid, illegal, void, or unenforceable, such provision shall be deemed amended to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect and shall not be affected by such invalidity or unenforceability.

Any provision of this Policy which by its nature is intended to survive termination, including but not limited to provisions relating to data retention, governing law, jurisdiction, and disclaimers, shall survive the termination or expiry of this Policy.


Last Updated - May 2026