Terms & Conditions
Welcome to JOJO OTT Platform, a premium on-demand digital video streaming service owned, operated, and controlled by JOJO Limited (formerly known as Madhuveer Com 18 Network Limited) (hereinafter referred to as “JOJO”, “the Company”, “We”, “Us” or “Our”). These Terms and Conditions (“Agreement” or “Terms”) constitute a legally binding and enforceable electronic record published in terms of the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. This Agreement is generated by a computer system and does not require any physical or digital signatures.
All references to “You” and “Your” shall mean the User. All references to “Company”, “We”, “Us”, and “Our” shall mean JOJO Limited, OTT Platform (formerly known as Madhuveer Com 18 Network Limited).
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. BY REGISTERING FOR, SUBSCRIBING TO, OR ACCESSING OR USING THE SERVICE IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE LEGALLY BOUND BY ALL OF THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE PRIVACY POLICY INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST IMMEDIATELY DISCONTINUE ANY AND ALL ACCESS TO OR USE OF THE SERVICE. ANY CONTINUED ACCESS OR USE OF THE SERVICE AFTER YOU HAVE BEEN NOTIFIED OF OR HAVE REVIEWED CHANGES TO THESE TERMS SHALL CONSTITUTE YOUR BINDING ACCEPTANCE OF SUCH CHANGES.
It is strongly recommended that You visit this page periodically to review the most current version of these Terms and Conditions. The Company reserves the right, at its sole discretion, to change, modify, supplement, or otherwise alter these Terms at any time, with or without prior notice, to the maximum extent permissible under applicable law. Your continued access or use of the Service following the posting of any such changes shall constitute your conclusive acceptance of the revised Terms.
DEFINITIONS
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below, and such meanings shall be equally applicable to both the singular and plural forms of such terms:
"Service" means the interactive video-on-demand service provided by JOJO and/or its other variants, for accessing and watching JOJO Content, including all features and functionalities, the application(s), user interfaces, software, and websites/web pages associated with the Service, whether accessed via computer, mobile device, Smart TV, or other technology, manner or means. The term "Service" shall also include all JOJO Content available for viewing therein, all other services provided on or through the Service, and any software that We make available on or through the Service, unless otherwise specified.
"User" refers to any person who accesses or uses the Service, including a residential subscriber holding a valid account with JOJO.
"JOJO Content" means all video content, audio content, text, images, graphics, data, information, interactive elements, and any other materials made available on or through the Service, whether proprietary to JOJO or licensed from third parties.
"Subscription Plan" means any paid or free subscription tier offered by JOJO from time to time, including all applicable terms, limitations, and restrictions associated therewith.
"Subscription Fee" means the fee payable by a User in exchange for access to a specific Subscription Plan.
"SVOD" or "Subscription Video-on-Demand" means the subscription-based model under which eligible Users are granted access to designated JOJO Content during the validity of an applicable Subscription Plan, subject to these Terms and any applicable restrictions.
"TVOD" or "Transactional Video-on-Demand" means the transactional content offering under which access to a specific title or content requires a separate rental, purchase or other one-time transactional payment, irrespective of whether the User holds an active Subscription Plan, unless expressly stated otherwise by the Company.
"Third-Party Partner" means any authorised third party through whom the Service or any Subscription Plan may be offered, distributed, bundled, promoted, billed or otherwise made available, including, without limitation, telecom operators, internet service providers, device manufacturers, application marketplaces, digital distribution partners, resellers or any other commercial distribution partner authorised by the Company.
"Registration Data" means all data and information provided by a User in connection with the creation or maintenance of an Account, including but not limited to name, email address, mobile number, login credentials, password, and any other information required for account creation or verification.
"Account" means the registered user account created by a User on the Service, as further described herein.
"Intellectual Property Rights" means all patents, trademarks, service marks, copyrights, database rights, trade names, brand names, trade secrets, design rights, and similar proprietary rights, whether registered or unregistered, and all renewals and extensions thereof, subsisting anywhere in the world.
"Payment Method" means any current, valid, and accepted mode of payment, including credit/debit cards, UPI, net banking, wallets, prepaid cards, gift cards, and in-app purchase mechanisms.
PART A: GENERAL TERMS AND CONDITIONS OF USE
LEGAL COMPLIANCE AND ELECTRONIC RECORD
This Agreement is an electronic record published in terms of the Information Technology Act, 2000, and the rules made thereunder, and is in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. This Agreement does not require any physical or digital signatures and constitutes a binding and enforceable contract between You and the Company.
To the extent that any provision of this Agreement is found to be invalid, unlawful, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. The courts at Ahmedabad shall have exclusive jurisdiction over any such question of validity, and shall endeavour to give effect to the Parties’ intentions as reflected in the affected provision.
The failure of the Company to act with respect to a breach by You or others shall not constitute a waiver of the Company’s right to act with respect to any subsequent or similar breaches. The Company does not guarantee that it will take action against all breaches of this Agreement.
This Agreement constitutes the entire agreement between You and the Company and governs Your use of the Service, superseding any prior agreements or communications, whether written or oral, between You and the Company with respect to the Service. In case of any conflict between Part A (General Terms and Conditions) and Part B (Special and Additional Terms and Conditions), the specific provisions of Part B shall prevail.
ELIGIBILITY AND ACCESS
You agree not to access, use, export, re-export, or transfer the Service or any JOJO Content in violation of any applicable export control laws, sanctions laws, or regulations of India or any other applicable jurisdiction.
The Service is offered and made available exclusively to Users who are above the age of 18 years (or above 21 years of age where a guardian has been appointed under the Majority Act, 1875) ("Age of Majority"). By accessing or using the Service, You unconditionally represent and warrant that You are of the Age of Majority and legally competent to enter into this binding Agreement, that You are not a minor, that You are of sound mind, and that You are under no coercion, undue influence, or any other incapacity that would prevent You from forming a binding contract.
Users below the Age of Majority may only access the Service with the express prior consent of a parent or legal guardian, and such access shall at all times be deemed to occur under the supervision and on behalf of such parent or legal guardian. The parent or legal guardian shall be jointly and severally responsible for compliance with these Terms in respect of any access by a minor under their care. The Company shall not be responsible for validating or authenticating the age of any User; however, the Company reserves the right, at its sole discretion, to conduct verification checks at any time.
The Company reserves the right, at any time and at its sole discretion and without notice or liability, to refuse, restrict, suspend, or terminate access to the Service or any part thereof, for any reason whatsoever, including but not limited to violation of this Agreement or any applicable law.
The Service is accessible exclusively on select platforms, including but not limited to Android TV, Apple TV, Firestick, Apple Store, Google Play Store, and Google TV. The Company does not guarantee compatibility, functionality, or accessibility of the Service on any platforms other than those expressly identified and approved by JOJO from time to time. The Company reserves the right, at its sole discretion, to modify, expand, or restrict the list of supported platforms, or to discontinue service support for any platform, whether temporarily or permanently, without prior notice or liability.
You shall not access or use the Service by means of any mechanism or technology that masks, disguises, or conceals Your actual geo-location, or that provides incorrect details of Your location, including but not limited to the use of virtual private networks (VPNs), proxy servers, or similar circumvention technologies. Any such access shall constitute a material breach of this Agreement, entitling the Company to immediately terminate Your Account without refund.
REGISTRATION, ACCOUNT CREATION, AND USER DATA COLLECTION
To access the Service or any part thereof, You must register and create an Account. By creating an Account and using the Service, You acknowledge and agree that the Company may collect, process, store, and use Your personal data in accordance with its Privacy Policy. You are advised to review the Privacy Policy available on the Platform, which forms an integral part of these Terms and is incorporated herein by reference.
You confirm and warrant that all Registration Data and other information provided by You is true, accurate, current, and complete in all respects, and that You shall promptly update such information as necessary to ensure it remains accurate at all times. Provision of false, inaccurate, incomplete, or misleading information shall constitute a material breach of this Agreement, entitling the Company to immediately suspend or terminate Your Account without notice, refund, or liability.
You are solely and exclusively responsible for the security, confidentiality, and proper use of Your Account credentials and Registration Data, and must take all necessary steps to ensure that they are kept confidential and are not disclosed to unauthorized persons. You acknowledge and agree that You shall be solely liable for any and all activities that occur under Your Account and that the Company accepts no liability whatsoever for any losses or damages incurred as a result of (i) Your Account credentials being shared by You with any third party, or (ii) unauthorized access to Your Account by a third party. The Company’s liability in respect of any unauthorized access shall be limited to the extent expressly provided herein.
If You have reason to believe that Your Account credentials have been compromised or that there has been any unauthorized use of Your Account, You must immediately notify JOJO at support@appjojo.in to enable suspension of Your Account and, where applicable, cancellation of any unauthorized subscription or payment. If JOJO reasonably believes that an Account is being used or misused in any unauthorized manner, JOJO reserves the right to cancel access rights immediately without notice and to block access to all users from the associated IP address. Subscription orders or payments may only be cancelled up until provision of the Service has commenced.
The Platform may utilise automated systems, algorithms, and data analytics tools to personalise User experience, including recommending content based on viewing history, preferences, behaviour, and interaction with the Service.
The User acknowledges and agrees that such recommendations are generated through automated processes and the Company does not guarantee their accuracy, relevance, or suitability
TERRITORIAL RESTRICTIONS AND INTERNATIONAL ACCESS
The availability and accessibility of the Service and JOJO Content are subject to territorial licensing rights and geo-restrictions.
India (Domestic) Subscription Plans: Subscription Plans purchased within India or designated for the Indian territory shall be valid only within India. Such Subscription Plans shall not be accessible or usable outside India, and Users attempting to access the Service from outside India may be restricted or denied access without any liability to the Company.
International Subscription Plans: Subscription Plans designated for international use may, subject to applicable licensing rights and technical feasibility, be accessible within India as well as in other supported jurisdictions. The Company does not guarantee the availability of all content across all regions.
Apple In-App Purchases (International Users): In the case of subscriptions purchased through Apple In-App Purchase mechanisms outside India, such subscriptions may, subject to applicable licensing rights and geo-restrictions, be permitted access within India.
Restriction on Cross-Territory Usage: Users holding India-specific Subscription Plans shall not be entitled to access or use the Service outside India unless they purchase an applicable international Subscription Plan.
Overriding Condition: All cross-territory access remains strictly subject to the Company’s content licensing arrangements, geo-restriction policies, and applicable law, and the Company reserves the right to restrict, suspend, or modify access at any time without prior notice.
SUBSCRIPTION TIERS AND PLAN UPGRADES
The Company offers Subscription Plans with varying access levels and features. Upon registration and sign-in, Users may be presented with the option to subscribe to or upgrade their Subscription Plan.
Free Plan: Access to limited JOJO Content made available free of charge, with restricted features, functionalities, and content availability as determined by the Company.
Gold Plan: Upon upgrading to the Gold Plan, the User shall be granted enhanced access to the Company’s content catalogue, including but not limited to movies, series, shows, nataks (theatrical content), and other audio-visual, digital, or interactive content made available on the Platform, together with all associated features and functionalities, subject at all times to applicable limitations, device restrictions, geo-restrictions, and these Terms.
The Gold Plan may be offered in multiple subscription durations, including but not limited to:
Monthly Plan (1 Month) Subscription Fee: As displayed on the Platform from time to time.
Quarterly Plan (3 Months) Subscription Fee: As displayed on the Platform from time to time.
Annual Plan (12 Months) Subscription Fee: As displayed on the Platform from time to time.
The Company may offer eligible Users a seven (7) day free trial in connection with the Annual Plan. By enrolling in such free trial, the User expressly authorises the Company to charge the applicable Annual Subscription Fee upon expiry of the free trial period unless the subscription is cancelled before such expiry. Following the initial subscription term, the Annual Plan shall automatically renew for successive annual terms at the then applicable Subscription Fee unless cancelled by the User in accordance with these Terms.
The User may cancel the Gold Plan at any time during the applicable subscription period; however, such cancellation shall not entitle the User to any refund, credit, or prorated adjustment of the Subscription Fee, and the subscription shall remain valid and accessible until the expiry of the applicable subscription term.
The Company reserves the right to modify, withdraw, or restructure the duration, features, or pricing of the Gold Plan at its sole discretion, without prior notice, to the maximum extent permitted under applicable law.
Users subscribing to the Premium/Gold Plan may be eligible for certain enhanced features and benefits, subject to the applicable Subscription Plan and these Terms. Detailed features, limitations, and conditions shall be governed by Clause 6(x).
By subscribing to any paid Subscription Plan, the User agrees to be bound by these Terms and the Privacy Policy. Detailed user acknowledgements and authorisations are set out under Clause 6.
The User’s Account shall be used strictly for personal and non-commercial purposes. General restrictions on usage, including device limitations and account sharing, are further detailed under Clause 6.
Premium plan features, limitations, and user acknowledgement
Users subscribing to the Premium/Gold Plan shall be granted access to enhanced features and benefits, including offline downloads, exclusive content access, early access, and multi-device streaming capabilities, strictly subject to the applicable Subscription Plan, technical limitations, and these Terms.
The availability, quality, and performance of such features are dependent on device compatibility, internet connectivity, and network conditions. The Company does not guarantee uninterrupted access, error-free functionality, or consistent performance of such features.
The Account is strictly for personal, private, and non-commercial use. Sharing of Account credentials with any third party is strictly prohibited. Streaming shall be limited to the number of devices permitted under the applicable Subscription Plan, and in the event of any excess usage, the Company reserves the right to automatically restrict access, terminate active sessions, or require re-authentication on one or more devices without prior notice.
By selecting “Upgrade Now” or subscribing to any paid Subscription Plan, the User:
confirms acceptance of these Terms and the Privacy Policy;
represents that they meet the applicable age and legal eligibility requirements;
expressly authorises automatic renewal of the Subscription Plan for successive billing cycles unless cancelled prior to renewal; and
acknowledges that cancellation shall only prevent future billing and shall not entitle the User to any refund, credit, or prorated adjustment for any ongoing subscription period.
The User may select a Subscription Plan for a duration of their choice, subject to availability, and may cancel the subscription at any time in accordance with Clause 11; however, access shall continue only until the expiry of the current billing cycle.
The Company may, at its sole discretion, offer free trials, introductory pricing, discounted subscription plans, bundled offers (including with Third-Party Partners), or other promotional benefits from time to time. Such offers shall be subject to specific terms and conditions, including eligibility criteria, duration, limitations, and automatic conversion to paid subscriptions upon expiry of the promotional period unless cancelled by the User prior to such expiry. The Company reserves the right to modify, withdraw, suspend, or terminate any promotional offer at any time without prior notice and without liability. Users shall not create multiple Accounts or engage in any fraudulent, abusive, or manipulative practices to avail promotional benefits more than once. Any violation shall constitute a material breach of these Terms and may result in suspension or termination of the Account without refund.
The Company may, at its sole discretion, offer eligible Users a seven (7) day free trial in connection with the purchase of an Annual (12-Month) Subscription Plan. By enrolling in such offer, the User expressly authorises the Company and/or its payment processor to charge the applicable Annual Subscription Fee immediately upon expiry of the free trial period unless the User cancels the subscription before the end of the trial period. Upon successful billing, the User shall receive access to the Annual Subscription Plan for a period of twelve (12) months. The free trial offer may be availed only once per User, Payment Method, device, or household, as determined by the Company. The Company reserves the right to determine eligibility, modify, withdraw, suspend, or terminate the offer at any time without liability.
CONSENT TO ELECTRONIC COMMUNICATIONS
By creating an Account and using the Service, You acknowledge and specifically consent to receive all communications, correspondence, and notices from the Company and/or its affiliates and partners via electronic records, including by email, push notification, instant messaging, or SMS, to the email address and/or mobile number provided by You at the time of registration. Such electronic communications shall be deemed adequate service of notice for all purposes, including communications relating to transactions, account activity, subscription renewals, and changes to these Terms or the Privacy Policy.
DESCRIPTION OF SERVICES AND ACCESS
The Service provides Users with access to JOJO Content, comprising on-demand digital video streaming. Certain JOJO Content is available free of charge to registered Users, while other content is accessible only to Subscription Users. The Company reserves the right to adopt, modify, or discontinue any method of monetisation through the Service at any time, in its sole discretion.
The Platform classifies JOJO Content in accordance with applicable laws, including the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and may assign ratings including but not limited to “U”, “U/A 13+”, “U/A 16+”, and “A”, based on the nature, theme, and suitability of such content. Certain JOJO Content may contain mature themes, violence, language, or other material that may not be suitable for all audiences, and viewer discretion is advised.
The Platform may, at its sole discretion, provide parental control features, including but not limited to PIN-based access restrictions, profile-level content filters, and viewing controls (“Parental Controls”). Where such features are made available, it shall be the sole responsibility of the User (including any parent or legal guardian) to enable, configure, and maintain such Parental Controls. The Company shall not be liable for any access to age-inappropriate content by minors resulting from the failure of the User to implement or adequately maintain such controls.
The quality and display of JOJO Content may vary by device and may be affected by factors including Your location, the bandwidth and speed of Your internet connection, Your Subscription Plan, and device capabilities. Availability of specific formats and streaming quality is not guaranteed and may vary based on technical and network conditions.
The geographic availability of the Service and JOJO Content is subject to JOJO’s sole discretion and may be restricted based on Your geographical location and applicable licensing arrangements. Subscription Plans are expressly limited to the geographic territory in which they were originally purchased, and access outside such territory may be restricted, suspended, or rendered unavailable without liability to the Company.
Most JOJO Content may be made available for temporary download and offline viewing on certain supported devices, subject to limitations including restrictions on the number of offline views per Account, the number of devices permitted, and the time period within which such offline viewing must be commenced and completed. The Company reserves the right to modify or withdraw offline viewing functionality at any time without notice.
You are solely responsible for all internet access charges, mobile data charges, and other costs incurred in connection with accessing or using the Service. The Company shall not be liable for any such charges or for any reduction in streaming quality arising from bandwidth limitations, network congestion, or internet service provider constraints.
The Company shall not be liable for any non-availability of the Service arising from any force majeure event, as defined under Clause 26 of this Agreement.
JOJO reserves the right, at any time and without notice, to: (i) modify, suspend, or terminate the operation of or access to the Service or any part thereof; (ii) modify or change the Service, JOJO Content, or any applicable policies or terms; (iii) interrupt the operation of the Service for maintenance, upgrades, or error correction; and (iv) issue updates, including improvements, new functionality, technical changes, or updates required for legal or security purposes. Such updates may be applied automatically, and the Company shall not be liable where access is affected due to the User’s failure to update their device or software.
The Company does not guarantee uninterrupted or error-free availability of the Service. The availability of JOJO Content is dynamic and subject to change at any time based on licensing arrangements, territorial restrictions, business decisions, or legal requirements. The Company does not guarantee the continued availability of any specific content, title, program, or feature, and reserves the right to withdraw, replace, modify, or discontinue any content without prior notice or liability.
SUBSCRIPTION SERVICES
JOJO Content marked and categorized as "premium" may only be accessed by registered Users who have subscribed to an applicable Subscription Plan ("Subscription Users"). Subscription Plans are offered subject to different limitations, restrictions, and fees, all as determined by JOJO in its sole discretion. Details of available Subscription Plans are accessible at http://www.jojoapp.in/subscription or on the JOJO application.
The number of devices on which a User may simultaneously access the Service will depend on the chosen Subscription Plan. The Company may also offer certain features, benefits, and value additions over and above the standard Subscription Plan features for an additional fee or otherwise, in its sole discretion.
Some or all Subscription Plans may contain advertisements within JOJO Content. Certain content, including live sporting events and other premier content, may display advertisements even on ostensibly ad-free Subscription Plans. JOJO reserves the right to offer new Subscription Plan categories, including fully ad-free options, from time to time, as determined at its sole discretion.
The Company reserves the right, at any time, with or without notice and without liability, to: (i) replace or withdraw any Subscription Plans or JOJO Content; (ii) change or reduce the hours of any JOJO Content; (iii) blackout any JOJO Content; (iv) modify prices for any Subscription Plan; and (v) change packaging, introduce base and add-on packages, or offer content on an a-la-carte or additional fee basis. The Company is not responsible for changes made by third parties to their subscription services or content made available through the Service.
Certain titles made available on the Service may be designated as Transactional Video-on-Demand ("TVOD") content and may require a separate rental, purchase or other transactional payment, irrespective of the User's Subscription Plan.
Unless expressly stated otherwise by the Company, access to TVOD content shall not be included within any Subscription Plan, including any SVOD or premium subscription.
The Company may, at its sole discretion and at any time following the initial release of any TVOD title, elect to make such title available to some or all Subscription Users without requiring a separate TVOD transaction. Any such decision shall be made on a title-by-title basis and may take into account commercial performance, licensing rights, user engagement, promotional strategies, business considerations or any other factors determined by the Company in its sole discretion.
The availability, pricing, rental period, promotional inclusion or subsequent inclusion of any TVOD title within any Subscription Plan may be modified, withdrawn or discontinued by the Company at any time without prior notice, unless otherwise required under applicable law.
The Service may include advertisements, including targeted or personalized advertisements based on User activity, preferences, and interaction data, in accordance with the Privacy Policy. The Company may engage Third-Party Partners, advertising partners for such purposes and does not guarantee the relevance, accuracy, or frequency of such advertisements.
SUBSCRIPTION FEE, BILLING, AND PAYMENT
Upon successful creation of an Account and selection of a Subscription Plan, You will be required to pay the applicable Subscription Fee. All Subscription Fees are inclusive of applicable taxes.
Payment of the Subscription Fee shall be processed through third-party payment gateways, including but not limited to Razorpay, PayU, Apple In-App Purchase, and Google Play In-App Purchase. The Company does not store, access, or process complete payment credentials such as card numbers or banking details. The Company receives limited transaction-related information from payment gateway providers for billing, verification, and subscription management purposes.
In connection with certain Subscription Plans, free trial offers, recurring payment mandates, or payment method verification processes, the Company and/or its payment processor may initiate a nominal authorization charge or verification transaction on the User’s selected Payment Method. Any such charge shall either be refunded, reversed, or adjusted in accordance with the policies of the applicable payment processor and financial institution. The Company shall not be liable for any delay in processing such reversal or refund.
The Subscription Plan selected by You will be active for the applicable Subscription Term (monthly, quarterly, half-yearly, annual, or as otherwise indicated on the platform) commencing on the date of subscription. Subscription Fees for Approved Recurring Payment Options will be automatically billed for each Subscription Term in accordance with Your chosen Subscription Plan, unless and until You cancel the Service or the Subscription Plan is modified by the Company. The Company may, from time to time and at its sole discretion, offer eligible Users promotional free trials in connection with certain Subscription Plans, including a seven (7) day free trial for first-time subscribers to the Annual Gold Plan. Unless cancelled before the expiry of the applicable free trial period, the User authorises the Company and/or its payment processor to automatically charge the applicable Subscription Fee upon expiry of such trial period. The subscription shall thereafter continue and renew automatically in accordance with the selected Subscription Plan unless cancelled by the User.
You are solely responsible for the accuracy and authenticity of all payment information provided by You. The Company does not receive or collect any financial information, including bank account numbers, card numbers, one-time passwords sent by Your bank, bank passwords, or bank customer IDs. The Company expressly disclaims all liability in relation to the collection, processing, or misuse of payment information by any third-party payment gateway service provider. By using a payment gateway, You agree to be bound by that provider’s terms of use and privacy policy. You are advised to familiarize Yourself with those terms before use.
If a payment fails due to expiration, insufficient funds, or any other reason, Your access to the Service will be suspended until a valid Payment Method is provided, and the Subscription Fee is received by the Company. You authorise the Company to continue billing Your selected Payment Method for all amounts owed, and You shall remain solely responsible for all uncollected amounts together with all costs incurred by the Company in connection with collection, including, without limitation collection agency fees, legal fees, and court costs.
Subscription Fees are non-refundable to the maximum extent permitted by applicable law, irrespective of whether the Service has been utilized, and there shall be no refunds or credits for partially used subscription periods or unwatched content. Your Subscription Plan will remain active until the end of the applicable Subscription Term regardless of when You cancel. Any approved refunds will be processed exclusively through the original payment method and subject to the processing timelines of the relevant payment service provider. The Company does not guarantee specific refund timelines and shall not be liable for any delays attributable to third-party financial institutions or payment gateways.
In the event of revision to any Subscription Fee, the Company will provide advance notice by way of notification on the Service and/or to Your registered email or mobile number. Your continued use of the Service following such notification shall constitute Your express acceptance of the revised Subscription Fee.
Subscription and Transactional Video on Demand (TVOD) pricing may vary by country or region. For Users accessing JOJO via iOS, pricing is determined by the country or region associated with the User’s Apple ID at the time of account creation. All transactions shall be conducted in the currency designated for the applicable country, or in United States Dollars (USD) by default where no specific currency is designated. Currency conversion costs shall be borne by You.
Any complaint related to payment processing may be directed to support@appjojo.in and will be forwarded to the relevant third-party payment gateway provider for redressal.
In certain cases, Subscription Plans may be purchased or billed through third-party platforms, partners, or service providers, including but not limited to telecom operators, internet service providers, device manufacturers, or application marketplaces. In such cases, billing, cancellation, refund, and subscription management shall be governed by the terms and conditions of such third-party provider, and the Company shall have no responsibility or liability in relation thereto. The Company shall not be liable for any claims, disputes, or issues arising out of third-party billing arrangements, and the User agrees to resolve such matters directly with the relevant third-party provider.
The Service may be offered, distributed or made available through Third-Party Partners, including without limitation telecom operators, internet service providers, device manufacturers, application marketplaces, bundled subscription partners, promotional partners or other authorised distribution channels. Access to the Service through any such Third-Party Partner shall be governed by the applicable commercial arrangement, technical integration, eligibility criteria and terms and conditions of such partner, together with these Terms.
Unless expressly stated by the Company or the applicable Third-Party Partner, access obtained through a Third-Party Partner shall not automatically entitle the User to access the same Subscription Plan directly through the JOJO application or any other platform, and similarly, a Subscription Plan purchased directly from JOJO shall not automatically entitle the User to access the Service through any Third-Party Partner's platform. The Company may, at its sole discretion and depending upon the applicable partnership arrangement, permit cross-platform access, single sign-on, linked account access or other interoperability features for certain partners, territories or promotional programmes. Such availability may differ between partners and may be modified, suspended or discontinued by the Company at any time without prior notice.
If the Service is accessed through an Apple iOS device, You acknowledge that this Agreement is between You and the Company only, and not with Apple Inc. Apple shall have no responsibility for the Service or its content. Apple shall have no obligation to provide any maintenance or support services. In the event of any failure of the Service to conform to applicable warranties, You may notify Apple, and Apple may refund the purchase price, if any, in accordance with its policies. Apple and its subsidiaries are third-party beneficiaries of this Agreement and shall have the right to enforce these Terms against You. Similar provisions shall apply to Google and other application marketplace providers, as applicable.
CANCELLATION AND RESTORATION
You may cancel Your Subscription Plan at any time through the "More" section under "Manage Subscription" in the application. Where Your Subscription is managed through a third party (such as Apple App Store or Google Play Store), cancellation must be effected through that third party by disabling auto-renewal or unsubscribing via that third party’s platform. The terms applicable to such third-party-managed subscriptions may differ from those set out herein, and shall be governed by that third party’s applicable policies. Post cancellation, if You wish to re-subscribe to the Service, You may do so from the "More" section under "Restore Subscription" in the application.
INTELLECTUAL PROPERTY RIGHTS
All rights, title, and interest in and to the Intellectual Property Rights in the Service, including all content, materials, and intellectual property made available on or through the Service, domain names, application names, designs, databases, tools, icons, layouts, programs, titles, names, manuals, graphics, animations, applications, software, source code, object code, and all other elements, data, information, and materials are the exclusive property of JOJO and/or its licensors and/or other respective owners, and are protected by applicable Intellectual Property Rights laws of India and internationally. JOJO retains full, complete, and absolute title to the Service and all Intellectual Property Rights therein, worldwide and in perpetuity, in all languages.
The Service, including any Materials thereon, is licensed to You on a limited, non-exclusive, non-transferable (save in the case of a parent/legal guardian-minor relationship), non-sublicensable, non-assignable, and revocable basis, solely for Your non-commercial, personal, private, residential, and lawful use, for the duration of Your Subscription Plan and subject to these Terms. No right, title, or interest in the Service, Materials, or JOJO Content is transferred to You by virtue of such license.
You shall strictly refrain from any broadcast, public exhibition, or communication to the public of the Service or any JOJO Content, including without limitation at any non-residential or commercial establishment, place of multiple occupation, or place of public exhibition, irrespective of whether an admission fee is charged or whether such exhibition occurs pursuant to any sponsorship, merchandising, or other commercial arrangement. This prohibition extends to but is not limited to hotels, bars, cafes, restaurants, gyms, stadiums, educational institutions, business offices, factories, transportation hubs, dormitories, cinema halls, and all similar venues. Any violation of this restriction shall entitle the Company to immediately terminate Your Account and Subscription without refund, and without prejudice to any other rights and remedies available to the Company.
You shall not, and shall not attempt to: use, reproduce, redistribute, sell, decipher, decompile, reverse engineer, disassemble, adapt, communicate to the public, create derivative works from, or otherwise interfere with the integrity of the Service or any JOJO Content or Materials. You shall not circumvent, remove, alter, bypass, or interfere with any digital rights management mechanism, content protection measure, access control measure, copyright notice, or geo-filtering mechanism associated with the Service or any JOJO Content.
Any unauthorised reproduction, recording, copying, distribution, transmission, public performance, communication to the public, or exploitation of JOJO Content, including through screen recording, screen capture, file sharing, torrenting, or any similar means, is strictly prohibited.
The Company reserves the right to initiate civil and criminal proceedings against any User engaged in such activities and to claim damages to the fullest extent permissible under law.
USER CONDUCT AND PROHIBITED USES
By using the Service, You agree not to, directly or indirectly:
Use the Service for any purpose other than personal, non-commercial, private viewing of JOJO Content;
Share Your Account credentials with any third party or permit simultaneous use of Your Account beyond the limits permitted under Your Subscription Plan;
Make any speculative, false, or fraudulent transaction or any transaction in anticipation of demand;
Access, monitor, or copy any content or information on the Service using any automated means including robots, spiders, or scrapers without express written permission from the Company;
Circumvent any access control, geo-restriction, or technological protection measure employed by the Company;
Deep-link to any portion of the Service without express written authorization;
Frame, mirror, or otherwise incorporate any part of the Service into any other platform without written authorization;
Upload, post, or transmit any material containing viruses, malware, or any other harmful code;
Use the Service in conjunction with any device or service designed to circumvent technological access controls;
Remove, alter, or obscure any proprietary notices or labels on the Service or JOJO Content;
Use the Service for any commercial purpose whatsoever;
Impersonate any person or entity, or provide false information;
Use the Anchor Chat feature or any other interactive feature of the Service in any manner contrary to these Terms.
Any noncompliance, breach, or violation of the above shall entitle the Company to take strict legal and remedial action against You, and You shall be solely liable for any resulting damages, claims, costs, and expenses.
NO USER-GENERATED CONTENT AND CONTENT RESTRICTIONS
The Platform is a closed content distribution service and does not permit Users to upload, publish, transmit, or otherwise make available any content on or through the Service. All content made available on the Platform, including but not limited to audio, video, text, graphics, and other materials, is either owned by or licensed to the Company and is protected under applicable intellectual property laws.Any attempt by a User to upload, transmit, distribute, or otherwise make available any content, including through unauthorised means, shall constitute a material breach of these Terms and may result in immediate suspension or termination of the User’s Account without notice or refund, along with initiation of appropriate legal action.
THIRD-PARTY LINKS AND SERVICES
The Service may contain links to third-party websites or resources provided solely for Your convenience and information. The Company has no control over such third-party websites or resources and is not responsible for their availability, content, products, or services. The Company does not endorse and expressly disclaims all responsibility or liability in connection with Your use of or reliance on any third-party content, goods, or services. Your access to and use of any third-party site or resource is entirely at Your own risk, and the Company shall not be liable for any damages or losses arising therefrom. The Company reserves the right to store and process browsing history as required for internal analysis purposes.
CONTENT COMPLAINTS AND GRIEVANCE REDRESSAL
The Company is committed to providing a safe, transparent, and user-friendly experience. The following Grievance Redressal Mechanism is established in compliance with applicable law:
Designated Grievance Officer: If You have any complaints, concerns, or grievances regarding content hosted on the platform, the manner of content display or classification, technical issues, any breach of these Terms, or violation of legal rights or privacy, You may contact the Grievance Officer at:
Name: Gopi raval
Designation: Grievance Officer
Email: grievance@appjojo.in
Submission of Complaint: To facilitate efficient resolution, complaints should include: the complainant’s full name and contact details; a clear and specific description of the grievance; relevant URLs or content identifiers where applicable; and any supporting documents or evidence.
Acknowledgement and Resolution Timeline: Upon receipt of a complete complaint, the Company will acknowledge the same within 24 hours. The Company aims to resolve all complaints within 15 (fifteen) days from the date of receipt, subject to extension in cases of complexity, in which case You will be duly informed.
Appellate Process: If You are not satisfied with the resolution provided, You may escalate the matter to the Appellate Authority, whose details will be provided in the Company’s response to Your initial complaint.
Content Takedown: For complaints alleging violation of legal rights, intellectual property, or community standards, the Company reserves the right to review, restrict, or remove such content in accordance with its internal policies and applicable law.
This mechanism is compliant with applicable laws and regulations in India. For further information, please visit https://appjojo.in/#contactUs.
DISCLAIMER AND LIMITATION OF LIABILITY
BY ACCESSING OR USING THE SERVICE, YOU AGREE THAT SUCH USE IS AT YOUR SOLE RISK. THE SERVICE AND ALL MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THE COMPANY AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, RELIABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND AVAILABILITY.
THE COMPANY SHALL NOT BE LIABLE FOR ANY INTERRUPTION, ERROR, DELAY, UNAVAILABILITY, UNAUTHORIZED ACCESS, OR ANY DAMAGE TO YOUR SYSTEM OR DATA ARISING FROM USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY EVENT, THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM, SUBJECT TO A MAXIMUM OF INR 500. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO DISCONTINUE ITS USE.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its affiliates, associates, group companies, directors, key managerial personnel, employees, officers, shareholders, agents, representatives, sub-contractors, consultants, and third-party service providers (collectively "Indemnified Parties") from and against any claims, losses, damages, liabilities, costs, and expenses including reasonable legal fees, arising out of or related to: (i) any breach or non-compliance of this Agreement by You; (ii) any violation of any applicable law or regulation by You; (iii) any violation of the rights of any third party by You; (iv) Your use of or access to the Service; and (v) any misuse of the Service or breach of applicable policies by You. A breach or non-compliance of these Terms by You may cause severe and irreparable loss and damage to the Company. The Company reserves the right to recover all losses, costs, and expenses incurred as a result of any such breach or non-compliance.
MODIFICATION AND NOTIFICATION OF CHANGES
The Company reserves the right to update, change, modify, supplement, or otherwise alter these Terms at any time, for reasons including but not limited to legal, regulatory, security, or operational requirements, with or without prior notice, to the maximum extent permissible under applicable law. Revised Terms will be posted on the Service and will become effective immediately upon posting. Your continued use of the Service following the posting of any revised Terms shall constitute Your conclusive acceptance of all such changes. If You do not agree to any revised Terms, Your sole recourse shall be to cancel Your Account and discontinue using the Service. The Company recommends that You periodically review these Terms.
ELECTRONIC COMMUNICATION AND TELEPHONE CALLS
By using the Service, You agree that communications with the Company may be conducted electronically, including through email, push notifications, SMS, or other available electronic means. Telephone calls made by You to the Company’s customer service helpline, and calls made by the Company’s support desk to You, may be monitored or recorded for quality control, training, and service improvement purposes. Such recordings shall be handled in accordance with applicable law and the Company’s Privacy Policy. Your telecom provider may charge You at applicable rates for calls made to non-toll-free numbers. You agree to maintain appropriate standards of conduct during all telephonic interactions with the Company.
SURVIVAL OF TERMS
Notwithstanding any other provision of this Agreement, any provision that imposes or contemplates continuing obligations on a party, including provisions relating to Intellectual Property Rights, indemnification, limitation of liability, dispute resolution, and governing law, shall survive the expiration or termination of this Agreement.
FEEDBACK
The Company welcomes User feedback. However, the Company assumes no responsibility for reviewing unsolicited ideas and will incur no liability as a result of any similarities between such ideas and future services or content. All rights to materials submitted as feedback shall become the exclusive property of the Company. The Company is not obligated to implement any feedback or complaint received; however, the Company shall use its reasonable best efforts to utilise such feedback in a constructive manner to improve the Service where possible.
PART B: SPECIAL AND ADDITIONAL TERMS AND CONDITIONS
The following special and additional terms and conditions apply to all registered Users of the Service. In the event of any conflict between Part A and Part B, the specific provisions of Part B shall prevail.
CONFIDENTIALITY
All information shared by You as a registered Account holder with the Platform and/or the Company shall be deemed confidential information. The Company has implemented reasonable and appropriate protective measures to safeguard the confidentiality of such information. Where such information is shared with authorized third parties, those parties shall be contractually required to maintain its confidentiality in accordance with applicable law and shall be solely liable in the event of any breach on their part.
The Company shall have the right to share User information with third-party service providers, regulatory and/or statutory authorities, and any other agency as required under applicable law, as well as with its partners, employees, affiliates, agents, and representatives on a need-to-know basis, all as further described in the Privacy Policy.
All information shared by third parties with You on the Platform shall also be treated as confidential information (unless publicly available), and You shall take appropriate and reasonable measures to protect such information at Your end. Any breach or negligence in this regard by You, leading to third-party claims against the Company or the Platform, shall be handled and settled by You at Your own cost and expense, and the Company shall not be responsible or liable therefor.
While the Company takes industry-standard measures to safeguard User data, it expressly disclaims any absolute guarantee of security. The Company reserves the right to delete all data of a User at any time upon finding a breach of these Terms, at its sole discretion, and further reserves the right to archive or delete data upon expiration of the applicable subscription or license period. Upon a User’s request for deletion of their data, the Company shall, subject to then-applicable data retention rules and applicable law, take the required steps as requested.
WARRANTIES AND REPRESENTATIONS
You represent and warrant that: (i) You are of legal age, competent to contract, of sound mind, and under no coercion, undue influence, or incapacity; (ii) You are not a competitor of the Company or associated with any competitor; (iii) You are not barred from receiving the Services under applicable law; (iv) You will use the Service only for legitimate, lawful purposes; (v) all information provided by You is true, accurate, current, and complete; and (vi) You will comply with all applicable laws and these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXCLUDES ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES RELATING TO THE SERVICE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS, SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE. THE SERVICE IS PROVIDED "AS IS" WITH NO WARRANTY OF ANY KIND.
TERMINATION
The Company may, in its sole discretion, restrict, suspend, or terminate Your access to the Service, in whole or in part, at any time and without notice, for any reason, including but not limited to: (i) breach or violation of any provision of these Terms; (ii) conduct that the Company determines, in its sole discretion, is harmful to other Users, the Company, or third parties; (iii) violation of applicable law; or (iv) any other reason that the Company deems appropriate. Upon termination for cause, there shall be no refund of any Subscription Fee or any part thereof already paid.
If You terminate Your access to the Service based on a material breach of these Terms by the Company, such termination shall be Your sole and exclusive remedy. The Company reserves the right to refuse to provide any future services to You following any termination for cause.
FORCE MAJEURE
Neither party shall be liable to the other for any failure to perform any obligation under this Agreement due to an event or circumstance beyond that party’s reasonable control, including but not limited to acts of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, acts of civil or military authority, uprising, earthquake, flood, fire, pandemic, epidemic, or any other natural or man-made event that causes the disruption, suspension, or termination of the Service. Any party affected by such an event shall inform the other party as soon as reasonably practicable and shall use all reasonable endeavours to comply with the terms of this Agreement.
DISPUTE RESOLUTION
Amicable Settlement: If any dispute arises between the Parties in connection with the validity, interpretation, implementation, or alleged breach of any provision of this Agreement, the disputing Parties shall endeavour to settle such dispute amicably within thirty (30) days from the date on which the dispute arises. If the dispute is not resolved within such thirty (30) day period, either Party may invoke the arbitration mechanism set out below.
Arbitration: All disputes that cannot be resolved amicably shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended by the Arbitration and Conciliation (Amendment) Act, 2015, and as in force from time to time. If the Parties agree, disputes shall be resolved by a sole arbitrator. If the Parties cannot agree on a sole arbitrator, each Party shall appoint one arbitrator within fifteen (15) days of the notice of arbitration, and the two appointed arbitrators shall jointly appoint a presiding arbitrator within ten (10) days thereafter. The panel of three arbitrators shall endeavour to resolve the dispute within thirty (30) business days from the date of reference.
The seat and venue of arbitration shall be Ahmedabad, India. All arbitration proceedings shall be conducted in the English language. The decision of the arbitrator(s) shall be final and binding on the Parties. Judgment upon any arbitral award may be entered in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, You agree that any dispute shall be resolved solely on an individual basis and that You shall not bring or participate in any class action, representative action, or collective proceeding against the Company.
GOVERNING LAW AND JURISDICTION
This Agreement and the relationship between You and the Company shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to the arbitration clause above, the courts located in Ahmedabad, India shall have sole and exclusive jurisdiction with respect to any legal proceedings that may arise in connection with this Agreement. You unconditionally agree not to challenge the governing law and jurisdiction provisions set out herein.
SUPPORT
For any queries with respect to the Service, please contact the Support Team at: support@appjojo.in. For content-related complaints and grievances, please refer to Section 16 above.
MISCELLANEOUS
This Agreement, together with the Privacy Policy and all other policies and guidelines incorporated herein by reference, constitutes the entire agreement between You and the Company with respect to the Service and supersedes all prior agreements, representations, warranties, and understandings, whether written or oral.
If any provision of this Agreement is held to be invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.
Headings are for reference purposes only and do not limit the scope or extent of any section.
The failure of the Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
No amendment to this Agreement shall be binding on the Company unless made in writing and signed by an authorized representative of the Company.
There shall be no third-party beneficiaries to this Agreement, save as expressly provided herein.
By clicking "I Accept" or by accessing, registering for, subscribing to, or using the Service, You confirm that You have read, understood, and accept this Agreement in its entirety, including Part A, Part B, the Privacy Policy, and all other incorporated policies, and that You agree to be bound by all provisions thereof. Any breach, violation, or non-compliance shall entitle the Company to take all necessary legal and remedial action against You.
Last updated July 2026